Terms and Conditions for Tour Services
Please review these Terms and Conditions carefully before using Orivelo’s city and local guide services in Malaysia. By accessing or booking our services, you agree to follow the terms below.
Last updated January 20, 2026
Acceptance of Terms
By using our website or booking tours, you indicate your agreement to these Terms and Conditions. If you disagree with any part, please do not access or use our services.
Key Definitions
For clarity, these terms define concepts used in our policies relating to travel and online bookings.
‘Service’ means any tour guide, local route, or information provided to you by Orivelo.
‘User’ refers to individuals accessing our website or booking tours, including travelers, guests, or group leaders.
‘Content’ represents all materials, text, photos, and resources shown on this orivelo.sbs website.
‘Tour Guide’ means a person appointed or contracted to lead users along city or local routes.
Use of Services
Our tours and content are meant for personal use only. Any commercial or unauthorised exploitation or redistribution is strictly prohibited.
Eligibility
Users must be of a legal age to enter into contracts and must not be prohibited from using our services by law in Malaysia or elsewhere.
Proof of eligibility may be requested.
User Responsibilities
As a guest or user, you are responsible for your participation and the information you provide.
Prohibited Uses
Do not use our website or tours for unlawful or harmful activities.
Intellectual Property
All website content, tour materials, and company branding are owned by Orivelo or licensors, and may not be reproduced, copied, or distributed without written consent.
User-Generated Content
If you submit reviews, feedback, or photos, you grant us non-exclusive right to use, display, and share them in connection with our services.
User Content Rights
We do not claim exclusive ownership, but may use your contributions for future marketing or improvements.
Your Privacy Rights
We handle your information in accordance with our Privacy Policy. For more details on collection and use, please consult our privacy documentation.
See Privacy PolicyGeneral Disclaimer Notice
Information and materials provided may change at any time. Use is at your own discretion and risk.
Important Notice
Service details, availability, and route specifics can change without notice. Always confirm your booking details ahead.
Limitation of Liability
We are not liable for indirect, consequential, or incidental damages resulting from your use of our tours or website.
Indemnification
You agree to hold us harmless against claims or damages arising from misuse of the site or tour services.
Resolving Disputes
Any disputes will be handled according to Malaysian law and seek to resolve informally first.
Arbitration
Certain unresolved disputes may go through binding arbitration as mutually agreed, following local regulations.
Arbitration is only used when both parties agree.
Online Dispute Resolution
We follow Malaysia and international guidelines for electronic resolution when possible.
See more on resolving disputesSeverability
If a part of these terms is invalid, the remainder will remain in effect and enforceable.
Entire Agreement
These Terms represent the full agreement between you and Orivelo about use of services and site.
Applicable Law & Jurisdiction
Malaysian law applies to these terms, unless otherwise required by public regulation.
Termination
We reserve the right to limit or end services for violations, illegal conduct, or misuse of our platform.
Changes
We may amend these Terms and Conditions at any time. Updated versions will be posted on this site.
Contact for Clarifications
Reach out if you have questions about these terms or service details.
Contact email: content@orivelo.sbs
Phone number: +60 88-321 5673
Physical address: No. 1, Jalan KS 1, 70000 Seremban, Negeri Sembilan Malaysia
Effective date notice: Valid from January 20, 2026
Version: 1.2